After 10 years at the Coalition and three years as Executive Director, Caroline Lucas is moving on. Through some of the most challenging and historic moments for our partnership and in our Coalition, she has been a fierce advocate for frontline workers, always fighting to build power and push for the staffing, wages, and respect we all deserve. While she is stepping away from her role, she will remain in the labor movement and close to frontline workers, continuing to build worker power.

 

This transition is a reminder that our movement is bigger than any one person—it’s powered by you, the frontline workers standing together. Our fight for safe staffing, fair wages, and a real voice at work continues stronger than ever.

 

Caroline’s leadership has shaped our movement in profound ways. She has always centered you—the 85,000 frontline workers who make up our Coalition—lifting up new leaders and ensuring our collective power continues to grow. We are deeply grateful for her vision, mentorship, and unwavering commitment.

 

Stepping in as Interim Executive Director is Natalie Holtzinger-Cruz, who currently serves as our Staff Director. Before joining the Coalition, Natalie fought alongside healthcare workers at SEIU 1199NW, leading teams and bargaining strong contracts. She is  the experience, strategy, and grit, needed to take on the next phase of our fight. She knows what it takes to organize, build a strong partnership with integrity, and make real change happen. Whether speaking out with frontline workers or strengthening our structure behind the scenes, Natalie brings a balance of strength, creativity, and commitment—making her the right leader for this moment.

 

Please join us in thanking Caroline for her years of leadership and welcoming Natalie into this role. The work continues, and together, we are unstoppable.

In February, thousands of Coalition members took action, hand-delivering valentines to Kaiser Permanente demanding the full payout of the 2024 Performance Sharing Program (PSP). Every region participated, standing together in a unified call for fairness and respect.

During bargaining, Kaiser committed to providing timely and transparent PSP data—a fundamental part of our agreement. Yet, in 2024, they provided only two data updates all year, with some metrics delayed by seven months. This left frontline workers in the dark, unable to track performance or make course corrections. This lack of transparency is not just unfair—it undermines the National Agreement and the core principles of our partnership.

Because we stood together, fought back, and refused to accept broken promises, we got more.

This victory didn’t come easy. Every day, we showed up, provided care, and worked to meet our PSP goals. But Kaiser Permanente wasn’t doing their part. If we had accepted that, we would have received far less. But that’s not who we are.

We don’t sit back—we fight.

This win is proof of our power as a Coalition. Every email, every valentine delivered, every conversation with management—it all made a difference. Kaiser heard us loud and clear: frontline workers will not accept anything less than fairness and respect.

We should be proud of what we achieved together. This fight was about more than just PSP—it was about holding Kaiser accountable. And while we pushed them to do better, this fight isn’t over.

We must keep demanding transparency and real accountability, so we’re never put in this position again. Partnership means fairness—and we will continue holding Kaiser to their commitments.

What we do matters. What you did made the difference. And together, we will keep fighting for the fair treatment and respect we deserve.